Shipping & Returns

At Amalgam The Label, every abaya is carefully handmade, and we take great pride in the quality of our work. Because each piece is made to order, all sales are final once payment is made.

However, we completely understand that things can sometimes go wrong. We’re happy to help in the rare case that:

Your item arrives damaged or defective, or
You received the wrong item by mistake.

If this happens, please contact us within 7 days of receiving your order at hello@amalgamthelabel.com. Include your order number and a few clear photos showing the issue.

To be eligible for an exchange or store credit:

The item must be in the same condition you received it — unworn, unwashed, with tags, and in its original packaging.
Please have your receipt or order ID handy when you get in touch.

Once your request is reviewed and approved, we’ll arrange either a replacement or store credit for the value of the item.

Shipping for Returns

After we’ve reviewed your request, we’ll share the return address and next steps.
Please note that return shipping costs are the customer’s responsibility, and we cannot be held liable for any loss or damage during return transit until the item reaches us safely.

Sale Items

Items purchased on sale or with discount codes are final sale and cannot be returned or exchanged.

Please note — not considered defects

Slight color variations due to lighting or display differences.
Creases or wrinkles that naturally occur in fabric.
Minor transparency in lighter colors.
Small measurement variations (within ±2cm) due to handmade production.